1. Acceptance of Terms
By accessing and using MercuaGemi's website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our website and repair services.
2. Service Description
MercuaGemi provides professional smartphone repair services including but not limited to:
- Screen and display repairs
- Battery replacement services
- Water damage recovery
- Software troubleshooting and repair
- Hardware component repairs
- Diagnostic services
3. Service Terms and Conditions
3.1 Estimates and Quotes
- All quotes are estimates based on initial assessment
- Final costs may vary after detailed diagnostic
- We will contact you before proceeding if costs exceed the original estimate
- Quotes are valid for 30 days from issue date
3.2 Device Handling
- You are responsible for backing up your data before service
- We are not responsible for data loss during repair process
- Devices may need to be factory reset for certain repairs
- Remove all personal accessories before service
3.3 Parts and Components
- We use genuine or high-quality compatible parts
- Original parts availability may vary by device model
- Defective original parts will be returned to customer
- We reserve the right to refuse repair of counterfeit devices
4. Warranty Policy
4.1 Repair Warranty
- 90-day warranty on parts and labor for most repairs
- Water damage repairs carry 30-day warranty
- Warranty covers defects in workmanship and parts failure
- Warranty void if device is damaged after repair
4.2 Warranty Exclusions
- Physical damage after repair completion
- Liquid damage to repaired components
- Normal wear and tear
- Damage caused by unauthorized modifications
- Software issues not related to our repair
5. Payment Terms
- Payment is due upon completion of service
- We accept cash, card, and online payments
- Diagnostic fees apply for "no repair" situations
- Uncollected devices after 30 days may be disposed of
- Storage fees may apply for extended uncollected devices
6. Limitation of Liability
MercuaGemi's liability is limited to the cost of the repair service. We are not liable for:
- Data loss or corruption
- Consequential or indirect damages
- Business interruption or lost profits
- Damages exceeding the repair service cost
- Pre-existing conditions not disclosed
7. Customer Responsibilities
- Provide accurate information about device issues
- Backup all important data before service
- Remove all personal accessories and cases
- Provide valid identification and contact information
- Collect repaired devices within 30 days
- Report warranty issues within warranty period
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our services, you consent to our privacy practices.
9. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of MercuaGemi or its licensors and is protected by copyright and trademark laws.
10. Dispute Resolution
Any disputes arising from these terms or our services will be resolved through:
- Good faith negotiation between parties
- Mediation if direct negotiation fails
- Jurisdiction of Malaysian courts if legal action is necessary
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of modified terms.
12. Governing Law
These Terms of Service are governed by the laws of Malaysia. Any legal proceedings will be conducted in the appropriate courts of Selangor, Malaysia.
13. Contact Information
For questions about these Terms of Service, please contact us: