Privacy Policy

1. Introduction

MercuaGemi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our smartphone repair services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Mailing address for service appointments
• Device information and repair details
• Communication preferences
• Payment information (processed securely through third-party processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device and operating system information
• Pages viewed and time spent on our website
• Referral sources and search terms

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our repair services
• Process and fulfill service requests
• Communicate with you about your repairs and our services
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• With service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or acquisition
• With your explicit consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner or your browser settings.

Types of cookies we use:

• Necessary Cookies: Essential for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: